At Happy Hands, we are committed to offering you quality products and guaranteeing you the best purchasing experience! Happy Hands is also:

• A 100% secure online order by credit card, PayPal or Apple Pay.
• Order tracking where you can be informed of the delivery of your package.
  Free delivery throughout France for a limited time.
• Easy returns and exchanges and a refund if the items don't suit you.
• Customer service available and attentive to help you if necessary.

Our online store is open 24/7. You therefore have the freedom to place an order on our site whenever you want. The order process is broken down into several stages:

1- Basket: check the contents of your order. At this step you can change the quantities.
2- Customer information: enter your personal information and delivery address.
3- Delivery: choose the delivery method you want based on the choices offered to you.
4- Payment: you are offered several payment methods, it is up to you to choose. You can check the contents of your order on the summary (optional item(s) and service(s), delivery method and costs).
5- Order confirmation: to be sure that your order has been recorded, you must reach this step. You can now print your order confirmation. You will also receive an email confirmation with your order reference and tracking number.

A complete order, available in stock and validated by credit card before 1 p.m. is processed during the day . For a complete order validated by credit card after 1 p.m., the average processing time is 24 hours .

Orders are prepared from Monday to Saturday, when all products are available.

If an item is unavailable, your order will be prepared upon receipt of it.

To be informed about the tracking of your orders, you can go here . You will then be asked for an order number. This can be found in the order confirmation email sent to you following your order.

It is important to note that due to computer processing time reasons, tracking information may not be visible until a few days after receiving your tracking number .

If you have a valid promo code, enter it in the 'Promo code' box during the checkout process, and click 'Apply'.

If when you enter your tracking number, no information is available, it is likely that you will have to wait a few more days for the information to update.

This information depends on our carrier and can sometimes take several days to appear on our site. If the problem persists, please contact customer service here .

We invite you to first check that you have not received this email in the spam box.

If you still can't find it, it's probably an error in your email address when placing the order.

Please contact our customer service in this case so that we can help you.

For our products shipped from France, our average delivery times, including processing of your order, shipping and delivery of the package, are between 3 and 5 working days .

For our products shipped from abroad, our average delivery times, including processing of your order, shipping and delivery of the package, are between 7 and 15 working days .

Please note, these times are an estimated average. Our delivery times may vary from one product to another.

We are currently offering a free delivery offer with no minimum purchase in mainland France for a limited time.

Our products are stored and shipped in warehouses located in France, Europe and Asia.

In order to limit our storage costs and our labor costs, we work directly with our partner suppliers.

When you receive your order, it is important to check that your package has not been damaged during transport and that the product is in perfect condition.

If damage is noted, it is advisable to note it if possible on the carrier's delivery note. It is recommended to keep the packaging in the event of returning the product and to benefit from your right of withdrawal.

The verification must be carried out upon delivery in the presence of the delivery person.

First check the tracking of your package via the link to your tracking interface which was sent to you by email after your order. If this is indicated during delivery, we invite you to wait until the scheduled delivery date.

If your package is in transit with the carrier, we invite you to collect it from the address indicated on the delivery notice.

We also ask you to check on your order tracking that the delivery address indicated on your order is correct.

We do everything possible to guarantee delivery intact and in accordance with your order. If, despite our efforts, you receive a defective product, please contact us upon receipt of your package to notify us of any lack of conformity.

Quite. If this case arises, contact us quickly. You have 14 days from receipt of the goods to exercise your right of withdrawal . All information will be communicated to you by email. The return costs are your responsibility.

For more information, please read the return and refund conditions.

You have the right to withdraw, within 14 (fourteen) days from receipt of your order.

See our general conditions of sale for the detailed conditions of application of the right of withdrawal. To withdraw from your purchase, please contact us by e-mail.

The product must be returned complete, including its original packaging and any accessories, and in a condition allowing the product to be put back on sale. Any deterioration observed will result in a reduction in the value of the product.

For more information, please read the return and refund conditions.

Return costs are your responsibility , only the shipping costs paid on the order are refundable.

By purchasing from Happy Hands, benefit from completely free tracked delivery from 40€ of purchase .

Benefit from the Satisfied or Refunded guarantee. If the item you received does not suit you, you have 14 days to notify us, make a return and obtain a refund.

If your item has a lack of conformity and this is reported upon receipt of the package, you can obtain a refund or exchange.

If your item is not received within the deadlines established in advance (see Delivery Times), we also guarantee a solution to your advantage (commercial gesture).

For more information on this subject, please contact us.

No one wants to regret a purchase, especially when it is made online. We attach importance to our customers' feedback and do our utmost to ensure that your purchases go smoothly.

The After-Sales Service can be reached Monday to Sunday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m., by e-mail. You will receive a response by email within 24 hours.

If you have not found an answer to your request, we invite you to contact us on our contact page.

We will respond to you within 24 hours.